Question 1

Do you have a minimum spend?

Accepted Answer

Yes the minimum spend for dry hire is $250+GST, if your order requires delivery or crew installation the minimum spend is $500+GST, please note, the minimum spend does not include damage waiver, delivery, labour or any other applicable service fees.

Question 2

Can you deliver and collect after hours?

Accepted Answer

Yes we can, usually this incurs an additional fee which we assess case by case.

Question 3

Does my order need to be delivered or can I collect it myself?

Accepted Answer

We do offer dry hire on a number of items but there are some pieces that need to specifically be installed by our skilled labour, when you request a quote we can let you know if this applies to your preferred pieces.

Question 4

When is payment due?

Accepted Answer

Dry Hire payments are required 48 hours prior to collection. Orders that require delivery/crew installation are required 7 days prior to the delivery date.

Question 5

What happens if items are damaged during the course of my event?

Accepted Answer

This is covered by the damage waiver included in your quote, the damage waiver is payable by the Hirer to cover all costs associated with normal wear and tear to the equipment and any accidental damage to a particular hire item, provided that the replacement cost and/or cost of repairs to any hire item which was damaged does not exceed 10% of the product hire total (not including transport, labour, or service fees)

Question 6

Are delivery and labour included?

Accepted Answer

These are calculated based on the size of your order and will be listed separately on your quote.

Question 7

Can I change my order before my event?

Accepted Answer

You may change your order before your event, however, we will need a minimum of 48 hours notice. This allows us to check stock availability and for our team to prepare the items. In light of this, we suggest you select your items wisely before finalising your booking.

Question 8

What are your cancellation policies?

Accepted Answer

Cancellations up to 7 days prior to your event are eligible for a partial refund. Cancellations within 7 days prior to your event will be delivery and collection fees only.

Question 9

How does the quoting process work?

Accepted Answer

Our project lead will schedule a meeting with you and your team to discuss your brief and budget before putting together a quote for sign off. Once the quote is approved and deposit paid we move into the design process.

Question 10

Will I own the assets after the event?

Accepted Answer

This is project-dependent, for example we may use items from our inventory which will be listed in your quote as a hire, other assets that are custom like signage you will get to keep if you wish or we can arrange for recycling or disposal.

Question 11

Do you assist with transport and storage post-event?

Accepted Answer

Yes we can facilitate that for you, depending on your specific needs we can arrange logistics and labour to ensure your assets are looked after.

Question 12

What areas do you service?

Accepted Answer

We have delivered events all the way down the East Coast of Australia, across to Adelaide and beyond, there is no limit to where the AOV team will go to deliver an event.

Question 13

Do you have experience working with in-house production systems?

Accepted Answer

Yes we have delivered many events at venues with their own AV and can work with their in-house team to ensure a seamless delivery for your event.

Question 14

Can you assist with things like merchandise design and delivery?

Accepted Answer

Yes our in-house design team can assist with any design deliverables for your event and we have a trusted network of suppliers who provide us with competitive pricing. We can manage this for you as part of our scope.

Question 15

What does the pre-production and project management fee cover?

Accepted Answer

This is calculated based on the scope of the project and covers off our time for planning and design, it includes things like site visits, supplier management, accounts and invoicing, scheduling and safety documentation.